Chat bots 18

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At the same time, the newest AI-equipped helper is not so perfect, as it may seem in a first glance.Whatever sweetest words are said, chatbot is still unable to replace human assistant in a range of aspects, or at least work correctly with simple tasks.For chatbot, becoming a complete replacement of the human assistant is still a myth.While there is a lot of promise around how artificial intelligence can improve the customer experience for the better, we are still in the early scaffolds.

Here ate the main weak points needed to be fixed in the future: Chat-bots are designed to interact with people, but the latter ones, unlike bots, tend to speak ambiguously and often put hidden meaning in their words.However, many individual businesses and B2B companies need more sophisticated algorithms, which first, is too expensive, and second, it’s not clear whether it will work properly.Accordingly, in this case, AI-chatbots will not be able to respond appropriately to the situation in order to satisfy customers and win their trust.Only the best chatbots use artificial intelligence, NLP technology and machine learning to understand exactly what your customer is asking, no matter if slang, jargon or spelling is used.At the heart of any perfect customer interaction are an intuitive conversation, a seamless purchasing experience and no wait times.

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